Digital Transformation Trends, Facts for 2020 and Beyond!
Digital Transformation (DX) is leaving no stone unturned! Given this statement, one can gauge the impact that the digital trend is having on the changing industry trends. And, technology is no exception.
The digital transformation trend is presenting every industry in a different view, which we never imagined. Continuing the way, the DX trend has brought about major changes in the path from product development to customer satisfaction.
Here is an infographic that presents stats, which speak the growth opportunities, impact on customer experience and opportunities around digital transformation.
1) Growth of Digital Transformation
Nearly half of all companies say improving customer experience and customer satisfaction were the leading influences to start a digital transformation.
2) Digital Transformation Success
Employees at companies with less than 100 staff are nearly 3 times more likely to say their DX was a success than employees at companies with more than 50,000 employees.
3) Impact of Customer Experience
Loyal customers are five times more likely to buy again and four times more likely to refer the brand to family and friends.
4) Omnichannel Experience
Companies with the strongest omnichannel experiences retain 89% of their customers on average.
5) Growing Technologies
By 2020, the average person will have more conversations with bots than with their spouse. The personal device will know more about a human’s emotional state than his/her family.
6) Transformation Leadership and the Workforce
Companies with an engaged Chief Digital Officer are 1.6 times more likely to report a successful digital transformation.
7) Customers and Technology
More such facts speak about the digital drive that is transforming the companies, globally. If you are among those digital start-ups or in the mid of digital transformation journey or at an advanced stage, it’s time to diagnose what’s lagging you behind!
We can help you if you are looking for digital transformation consulting services!