Managed IT Services Frequently Asked Questions

An IT Managed Service Provider is a company that assists organizations with the IT infrastructure, maintenance and other technical assistance, along with handling end-user systems, remotely. Offering services such as technology auditing, remote desktop support, application managed services, among others, IT MSPs ensure business continuity that is key to improving business performance. Unlike outsourcing, MSPs take a holistic approach in offering technology services that meet excellence.

These are the two leading models in the area of IT business support. Break/Fix method is the process of offering IT service support through a fee-for-service model. Under this model, the client is serviced on demand and billed only for that specific service received. Whereas, Managed IT Services refer to the shared responsibility pertaining to an organization’s entire IT ecosystem. Unlike on-demand assistance in break/fix service, MSPs work off-premise to keep the client’s systems and networks well maintained, monitored, secured and updated on time well before the need arises.

Wide range of services is the prime reason that is driving the IT businesses towards Managed IT Services. Owing to the rising demands and pace of releases, organizations are taking a closer approach to maintenance and monitoring. This is when the IT operations demand increased efficiency, improved dependability, enhanced security and compliance, advanced access to emerging technologies, predictable pricing and more. MSPs take care of these aspects as a shared responsibility taking up some part of the organization's maintenance and operational burden. These advantages make Managed IT Services the businesses’ choice.

IT MSPs assist companies with a wide range of services including network monitoring, backup and recovery, data storage, CRM, technical support among others. With these range of services, IT MSPs promise IT businesses improved business continuity, enhanced IT posture, core business focus, enhanced security posture, technology expertise, improved efficiency, standardized processes, operational efficiency, improved responsiveness, among other business benefits.

Managed Services applies to all businesses looking for IT support. From startups to multinational companies, the Managed IT Services have become the need of the hour for almost every enterprise. In the wake of growing cloud adoption, the IT MSPs are finding relevance among SMBs who often refrain from spending on complex assets and critical storage maintenance. Moreover, staying updated to the changing technology trends and security updates is often a serious challenge that most companies face. MSPs take care of this. So, MSPs work for every organization, irrespective of their size.

Choosing one from the widely available options of the US IT Managed Services market is not an easy task. But as a common strategy, finding a right MSP begins with self-assessment including evaluation of existing gaps, improvement areas, technology usage and overall IT posture. Once you do this, you will be clear of what exactly you want. Then comes the point of finding a partner that exactly fits your requirement followed by an assessment of their portfolio and market presence. Veritis is one of the early adopters of Managed Services in the US IT industry.

Managed services and outsourcing share commonalities but are different in offering and the approach. Experts in both the areas provide you the needed technology and IT infrastructure support. While a consultant service ends with the implementation of a specific requirement, an MSP helps your company’s IT for a long-term improving your organization’s overall IT posture. While an IT consultant lays down the path for effective utilization of IT, an MSP proactively manages and operates the client’s IT infrastructure and end-user systems. While IT Consulting has more to do with advice, managed services deal with the implementation required to run a specific application or a service.

As a US-based Managed Service Provider, Veritis caters to the business requirements in various US locations including Irving, Seattle, Houston, San Francisco, Los Angeles, Atlanta, St. Louis, among others. Veritis holds a rich expertise in Consulting and managed services and has been actively serving IT companies of all sizes, including Fortune 500 firms, since more than a decade. Veritis team of IT experts offer expertise in all areas of IT infrastructure support, along with backup and recovery, cloud infrastructure maintenance and other support services.

Veritis has been one of the early adopters of the Managed IT Services in the US IT market. With rich technical expertise, we take a comprehensive approach to Managed IT and have a proven record of delivering high-quality IT support services. We believe in 100% customer satisfaction and gauge our success by this factor. We maintain a competitive edge in dealing with every new technology while being abreast of the changing regulatory changes across the verticals we serve.

Veritis Managed Services include a wide range of offerings such as Application Managed Services, Cloud Managed Services, Network and Infrastructure, Security as a Service and Support Services. With these service offerings, Veritis ensures enhanced IT posture, improved business continuity, technology expertise, operational efficiency and improved responsiveness.

There is no standardized pricing as such for managed IT services. That purely differs with the service offered and the duration of the service. Pricing in IT MSPs usually involves per using and per device pricing. Sometimes, services begin with low pricing and later on involves high variable costs. Mid-range services are often considered best value for most businesses. And, high-end services involve higher costs and are more suitable to certain circumstances.