IT Infrastructure in Mining Industry – Ease Business with Seamless Server Provisioning

Business Value Delivered

The client approached Veritis for the provisioning of their Linux servers, globally. In coordination with the client’s global resources, Veritis Linux experts performed day-to-day administration and worked on implementing servers, automating daily server admin tasks, while being available for Linux on-call rotation and more.

Veritis team had an exciting challenge/ went the extra mile to ensure round-the-clock services globally, even in the absence of the regional admin monitoring activity.

Client Profile

The client is a global manufacturing company with services catering to a wide range of industries, such as automotive, commercial solutions, communications, design and more. It was featured among the Forbes most reputed companies for 2018.

Challenges Faced by the Client

1) Global Server Provisioning and Management
The client needed to provision Linux servers across a global network, requiring seamless coordination among various regional teams. Ensuring consistent server performance and availability worldwide was a major challenge posed by differences in time zones and the absence of local monitoring in some regions.

2) Automation of Daily Server Administration Tasks
Managing day-to-day server administration manually was labor-intensive and prone to errors. The client required automation of routine tasks to reduce manual workload, increase efficiency, and minimize the risk of human errors affecting server operations.

3) Continuous Support and On-Call Availability
The client needed continuous Linux support, including on-call rotation for 24/7 server monitoring and troubleshooting. This requirement posed a challenge in maintaining consistent support coverage across different regions and time zones.

4) Minimizing Business Impact During Changes
The client faced challenges in coordinating server changes and updates without disrupting ongoing business operations. Minimizing downtime and ensuring smooth transitions during server maintenance and updates were critical to maintaining business continuity.

Solutions Provided by Veritis

1) Global Linux Server Provisioning and Coordination
Veritis provided expert Linux resources to manage global server provisioning, working closely with regional teams to ensure consistent server setup and performance. The team implemented robust coordination strategies to manage global operations effectively.

2) Automation of Server Administration with Ansible
Veritis utilized automation tools such as Ansible to streamline daily server administration tasks, reducing manual effort and minimizing errors. This automation improved efficiency and allowed the client’s IT team can redirect their efforts toward higher-level strategic goals.

3) 24/7 Support and Monitoring with On-Call Rotation
Veritis ensured round-the-clock server support through a well-structured on-call rotation system, providing continuous monitoring and rapid response to any server issues. This approach guaranteed uninterrupted operations and timely troubleshooting.

4) Seamless Change Management and Minimal Downtime
Veritis implemented a structured change management process to coordinate server updates and changes with minimal impact on business operations. By using tools like ITSM and ensuring careful planning, Veritis minimized downtime and maintained seamless server performance.

Key Requirement

The client required Linux support for their global server team and application teams to ensure smooth business operations, globally.

Veritis Approach

Veritis provided the client with Linux resources to perform day-to-day as Linux admins.

The project’s scope involved working with global resources to implement servers, automation of daily server admin tasks, on-call rotation, coordinating request changes, and minimizing the business impact of those changes.

Our team of experts used the Linux and Red Hat platforms to provision admin-related tasks and tools including ITSM and Ansible to provision end-user IT services and application deployment within the framework of the project. Our AWS experts helped the process by provisioning a database on RDS. We used ECR as a docker registry and S3 for file storage. CloudWatch was used for logging requirements.

Benefits to Client

The client is now able to run critical business applications and database smoothly. Automation, IT infrastructure support, security incorporation are among some of the benefits received from Veritis engagement in the project.

Environment / Technologies / Tools

ITSM, VMware, CyberArk,  Centrify,  Ansible, Red Hat