IT Infrastructure Support to Staffing and Services Industry

Client Information

The client is one of the industry leaders for IT staffing and services. It has sourced more than 75,000 IT professionals for over 5,550 IT setups across three continents. The client’s insight assists job providers meet the right workforce, which is key in driving business goals.

Client Requirements

As per the client requirement, Veritis team of experts offered managed IT Infrastructure services including support server operation and maintenance involving Linux, Redhat, Solaris and AIX OS technologies.

Challenges

1) Limited Storage Capacity

The client faced a significant challenge with storage limitations, which was critical for their upcoming projects. The existing infrastructure could not support the required capacity for future operations without purchasing additional storage.

2) Server Maintenance and Operations

Maintaining and operating the existing servers across various operating systems, such as Linux, Redhat, Solaris, and AIX, was complex. The client needed assistance managing these systems to ensure smooth and efficient server operations.

3) Manual Task Management

The client relied heavily on manual processes for server maintenance and troubleshooting, leading to inefficiencies. This manual intervention slowed down the resolution of critical issues related to applications and database teams.

4) Outdated Server Setup

The client’s server infrastructure was outdated, and a specific server needed to be decommissioned to build a new one with greater capacity. This transition was essential to meet storage demands and improve overall system performance.

Solutions

1) Server Decommissioning and Rebuilding

Veritis identified the need to decommission and replace the outdated server with a new, high-capacity server. This move allowed the client to overcome storage limitations, support the new project, and enhance future scalability.

2) Automating Daily Operations

Veritis automated the client’s routine server tasks, such as patching, maintenance, and issue resolution. Veritis enhanced operational efficiency by reducing manual intervention, enabling the team to prioritize strategic initiatives.

3) Comprehensive Server Support

Veritis provided 24/7 server monitoring and maintenance, ensuring the client’s systems were regularly patched and updated to industry standards. The team handled all aspects of server management, from upgrades to break-fix support, ensuring uninterrupted operations.

4) Enhanced Performance and Scalability

Veritis helped the client improve system performance and scalability with the new server setup and automated processes. The streamlined infrastructure provided a more efficient, high-performing environment that met the client’s growing storage and operational demands.

Veritis Approach

Veritis assisted the customer with support server operation and maintenance. Our team also automated day-to-day tasks and troubleshoot issues encountered by application and database teams related to the servers. Our experts decommissioned one server and built a new server to accommodate more storage.

Key Responsibilities Held

• Installed, upgraded and maintained the platform leverage and operating systems, and provisioned new servers according to hardening standards
• Performed regular server patching and firmware upgrades to ensure code levels are maintained to standards
• Monitored and responded to system alerts to avoid system outages and participated on team 24X7 on-call rotations
• Handled break-fix tickets and worked to restore service during server disruptions
• Provided capacity planning and system performance analysis to ensure the service levels are consistently met
• Supported application, security and infrastructure driven projects
• Engineered technical server-based solutions and developed and documented implementation plans to meet project requirements

Environments Used

Ansible, ServiceNow, SolarWinds and BMC Patrol

Value Delivered

The client is now able to conduct smooth business operations owing to Veritis aiding through support server operation and maintenance and addressing issues like unavailability of storage space and automating everyday tasks while troubleshooting issues encountered by applications and database related teams.