Veritis Suite of Services for Road Operations Industry

Client Information

The client is one of the leading road operations companies with more than 20 years of industry presence. It has a track record of servicing government clients and providing state-of-the-art transport solutions to a large clientele.

Client Requirements

As part of the project, the client required IT Infrastructure Consulting, IT Virtualization Solutions, Cloud and DevOps support to provide tolling as a service to its end-users. Veritis addressed this by supporting the infrastructure on-premise and the Cloud, writing scripts to automate processes and maintaining AD and Exchange servers, among other workflows.

Veritis Approach

Veritis team of IT experts provided a whole range of services that helped the client build its tolling services into their infrastructure framework. The process involved working on BAU (Business As Usual) activities and projects that enhanced extended capabilities to the existing infrastructure.

Challenges Faced by the Client

1) Complex IT Infrastructure Management
The client needed support for both on-premise and cloud infrastructure, which required a robust system to manage and maintain. Ensuring the seamless operation of the infrastructure while integrating new tolling services into their existing framework was a significant challenge.

2) Automation of Manual Processes
The client’s operations involved many manual workflows, such as maintaining Active Directory (AD) and Exchange servers. These manual tasks were time-consuming and prone to errors, creating the need for automation to streamline processes and improve efficiency.

3) Maintaining Business As Usual (BAU) Activities
In addition to new projects, the client required consistent attention to day-to-day Business As Usual (BAU) tasks. Managing these daily operations alongside ongoing project enhancements was challenging and required carefully balancing resources and priorities.

4) Integration of Cloud and DevOps Solutions
The client needed to incorporate cloud and DevOps solutions, including AWS, automation scripts, and infrastructure management tools, to enhance the scalability and efficiency of their tolling services. Integrating these technologies with their existing system infrastructure presented technical challenges.

Solutions Provided by Veritis

1) Comprehensive IT Infrastructure Support
Veritis provided complete IT infrastructure support, covering both on-premise and cloud environments. By managing the client’s infrastructure and supporting new tolling services, Veritis ensured smooth operations and scalability to meet growing demand.

2) Automation of Key Workflows
Veritis implemented automation scripts using tools like Ansible and Puppet to streamline key workflows, including managing AD and Exchange servers. This automation reduced manual workload, minimized errors, and improved overall efficiency.

3) Balanced BAU and Project Enhancements
Veritis efficiently managed BAU activities and infrastructure enhancement projects, ensuring the client’s day-to-day operations were not disrupted. This approach allowed Veritis to extend the client’s infrastructure capabilities while maintaining steady operational performance.

4) Cloud and DevOps Integration
Veritis integrated cloud services and DevOps tools, including AWS, Jenkins, and Git, to optimize the client’s infrastructure. This integration enhanced the client’s ability to deliver tolling services as an online solution, providing greater flexibility, scalability, and operational efficiency.

Key Responsibilities Held

Veritis teams of experts were actively involved in supporting the on-premise and Cloud infrastructure, implement automation, maintaining AD & Exchange servers and working with the BOS System, among other tasks.

Environments Used

Linux Administration, Virtualization, AWS, Ansible, Puppet, Git, and Jenkins

Value Delivered

Veritis provided the client with a complete range of IT services that enabled them to implement tolling services as an online service, making it easy for them to maintain and manage its existing road networks.