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4 Basic Factors To Consider in DX Implementation

4 Basic Factors In Dx Implementation

Idea generation is essential for the progress of any organization.

This fact applies more to today’s fast-moving trends, where complete execution has become a nightmare for many in the run-up to future developments.

Experts at the MIT Sloan CIO Symposium in Cambridge emphasized the same challenge in the Digital Transformation journey.

“Success is about being able to execute constantly changing strategy– not the strategy itself,” said Jeanne W. Ross, principal research scientist, MIT Sloan Center for Information Systems Research, in her address to IT business leaders on digital arena.

4 Basic Factors that IT business leaders recommend considering in the DX journey:

1) DX is not just about digital products

DX Is Not Just About Digital Products

The first and foremost factor hindering the success of the DX journey is a ‘misconception’ about DX and digital products.

If you think DX is all about gathering digital assets, you should rethink! To avoid this, clearly define parameters around your transformation journey, get actionable DX market insights, and think well about experimentation.

The best way to achieve this is by sharing awareness and responsibilities among teams. All you need are resources that support your end goal and business value!

 2) Match customer expectations

Match Customer Expectations

Firms with successful Digital Transformation (DX) journey report the following five key factors:

  • Share customer insights, unlike data silos
  • Robust operation backed by technology to handle core operations
  • Dedicated digital platform to recreate and innovate
  • Being accountable
  • External support to extend in case of urgencies

“Especially in B2B, when you’re developing, you’re going to think you have a brilliant idea. Your customer may not agree,” says Ross.

The data you use to promote your company’s product should not divert the customer’s attention to something else but focus on the enhanced experience. Ensure your business has the solution that the customer tries to meet for a better deal!

3) Platform is important

Platform Is Important

CIOs and IT business leaders opine that implementing the right platform is as important as introducing new offerings in a DX journey.

The platform should ideally support both customers and new partners joining you. Beyond everything, the idea and execution should be customer-centric.

4) Cross-team collaboration is key

Cross-Team Collaboration Is Key

No one wishes to waste time and team resources on initiatives that add no value. However, there is a way to empower your teams to experiment and learn something new. Business leaders recommend making teams work cross-functional, offering scope for different perspectives across the business chain. They say ‘collective intelligence’ can make any experiment successful, minimize time to resolve an issue, and increase productivity.

On an EndNote

These four factors play a vital role in successfully implementing the DX Strategy and seeking support. Veritis Digital Transformation (DX) Solutions can show a path for successful DX implementation.

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