Insurance – Easing IT Infrastructure with Virtualization and Server Maintenance
The client is one of the leading data analytics service providers for insurance, financial and energy sectors. With more than 45 years of industry expertise, the client has been delivering efficient data analytics and related support to various organizations across 29 countries. The client has earned a wide reputation as a one of the world’s most innovative companies, and also received many global-level awards and certifications for its contribution to the industry.
The client sought a full-fledged IT infrastructure support involving effective server maintenance, configuration and applications maintenance, infrastructure automation, troubleshooting, 24/7 production and monitoring support, among others. The project is all about effective IT infrastructure support involving virtualization, on-premises servers and DevOps tools.
Since almost a year i.e. from around June 26, 2017, Veritis has been supporting the client with all the end-to-end IT infrastructure services.
In line with the project requirement to serve global customers in insurance, natural resources, financial services, government and risk management areas, Veritis’ team of technical experts offered all the needed infrastructure support to the clients through effective server maintenance and round-the-clock production and monitoring support, while also supporting them in data migration and disaster recovery avoiding data loss and easing customer-level support.
Involving Linux-based systems, VMWare solutions, Vcenter servers, Veritis technical team comprising of two infrastructure support personnel and DevOps teams worked on around 600 servers including 100 virtual and 500 physical servers across all stages, which involved tasks such as configuring, spinning and load balancing, OS-based troubleshooting, monitoring of the staging process, automating infrastructure, database maintenance, among others.
Veritis’ unique offerings to the client were the Disaster Recovery plan and implementation of migration to AWS.
Veritis had to put in extra efforts while dealing with patching of servers which involved a cyclic 90-day process. Scheduling of maintenance windows in coordination with application teams and all the relevant stakeholders was also one of the key challenge areas associated with the project. There were also serious challenges while using puppet to ensure proper patching, wherein, lack of automation tools was the need of the hour to ensure puppet automation. Network issues and rebooting of servers were among key issues faced as part of this project journey.
Overall, Veritis supported the client with all the needed IT infrastructure support, helping it in seamless delivery of its key service areas such as predictive analytics and decision support solutions related to fraud prevention, actuarial science, insurance coverages, fire protection, catastrophe and weather risk, data management, and other fields through proprietary data sets and industry expertise.
Key deliverables include:
- Effective server maintenance like Patching (both on premises and cloud servers) and keeping them up-to-date
- Configuration and application maintenance
- Automation in configuration and whole infrastructure. Configure the infrastructure for the API manager (which includes the WSO2 API manager and WSO2 Identity Server together in the environment.
- Production and monitoring the systems of business clients
- Generation and implementation of the SSL/TLS 2.1 Certificates on the web servers and URLs, etc.
- 24/7 production and monitoring support
- Troubleshooting the OS-level issues
- Services related to replication of things from existing datacenter to the other for the Disaster Recovery.