Accelerating DevOps Adoption (DA) in the Federal Sector!

Days are gone when the IT transformation and run for technology inclusion were limited to the private sector. Now, governments across the world are in the game! Changing public mindset, growing demand for quicker delivery of services, and dire need to maintain an upper hand over the private players have led the public-sector organizations to go digital and tech-savvy.

The private sector is rapidly implementing cloud technologies to modernize its systems and satisfy client expectations. In contrast, the public sector is still lagging. Government organizations and agencies must undergo the same digital transformation as the private sector. Additional security concerns regarding sensitive data may slow cloud adoption.

DevOps methodologies have gained popularity among many government organizations, including the US Air Force, to speed up and enhance the delivery of applications and services. For a while, as we observed production support to transform into this integrated approach to development and delivery, many of our contemporaries and we anticipated the dawn of the DevOps era.

However, for the government to successfully adopt DevOps and more agile IT approaches, agencies must tear down the cultural barriers stagnating our government’s approach to IT. In addition, the government will need to reconsider its procurement, DevOps security, and compliance policies and streamline the end-to-end life cycle processes through automation.

Besides, the growing public demand for the personal and professional environment has also moved world governments to seek the right technology deployment to offer safe, secure, and quality public services. Unfortunately, the trend of digital applications in the government sector emerged out of this need!

Eventually, many US federal departments and agencies have already begun adopting agile workflows with collaborative techniques to ease their internal functioning, and the DevOps team appeared as a solution for many!

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What is DevOps?

Although there are many definitions, DevOps is fundamentally a software development philosophy that uses the agile paradigm and necessitates re-engineering business processes and a significant cultural shift.

For a DevOps team to work, breaking down organizational silos is crucial. When people cannot communicate, they cannot collaborate on software. IT leaders must support the plan and be willing to switch from the high-risk, low-reward waterfall development model to the low-risk, continuously iterative DevOps model, which offers high rewards in the form of working software.

Commercial technology firms like Google, Amazon, Netflix, and Facebook have mastered DevOps, resulting in the internal release of thousands of daily software upgrades. However, the method is relatively new to federal agencies and presents some challenges.

Now, let’s take a look at the DevOps adoption trend in the US government sector and how it helps gain a technological edge:

DevOps Adoption Trend in the Federal Government

A survey by a renowned IT firm found alarming results about the adoption trend of the DevOps framework among public-sector employees.

While 79% of respondents in US Financial Services have adopted DevOps culture in some form, and 75% of IT and Tech respondents, it is only 59% in the public sector. Only 11% of respondents had no plans to adopt DevOps within two years, compared to 20% of those in the US Government sector.

DevOps workflows are very impressive to modern businesses because of their agility. Like how they expect technology-first companies to deliver their services, the public does the same with government programs and services. You can anticipate higher processing accuracy if your agency correctly implements DevOps team processes without sacrificing compliance with the relevant regulatory frameworks.

Public sector organizations face challenges that don’t always affect private businesses similarly. One of the main risks is funding new initiatives and ensuring process changes don’t expose agencies to data security vulnerabilities. Partnering with a DevOps services company can help mitigate these risks by providing specialized expertise and guiding the adoption of secure and efficient DevOps practices.

However, these issues can quickly be solved thanks to the flexibility and enhanced oversight of the DevOps Lifecycle. When speaking with department heads, it’s crucial to emphasize that DevOps is a culture that creates Continuous Integration and Continuous Delivery (CI/CD) pipelines.

Why DevOps in Government Services?

Government departments have been following traditional linear requirements wherein developers write code for the service requirement and pass it on to the operations team for deployment.

Unfortunately, in the process, neither of the two teams was aware of each other’s ways of using the service and the resultant impact in real time, which could be a violation of regulation, security, and more, causing the disruption.
The operations team can have a look back to developers in case of a concern, but that turns out to be critical if the concern is significant and takes time to get fixed, which might consume the recovery time and hurt the workflow for the following projects.

This gap between the two teams might be familiar even in the private sector. Still, government departments are, in fact, more vulnerable to this scenario as they directly deal with laws, regulations, and matters of public concern. So, the US Federal Government must adopt the DevOps methodology.

Security, A Prime Obstacle for DevOps Adoption

The ultimate need to create safe, secure, innovative, and qualitative digital solutions to ensure faster service delivery has made government agencies plan DevOps adoption. However, privacy and security posed challenges for some government departments in adopting DevOps services and solutions.

So, maintaining transparency of sensitive information as part of collaborative development is a fundamental matter of concern!

Here are the ways to overcome the security challenges in DevOps implementation:

The solution could be the creation of an integrated toolchain. An integrated toolchain and a graphical mapping of the requirements associated with the data to be tested could solve the above problem. The teams can visually map the test scenarios and proceed accordingly to create, automate, and optimize test cases. Thus, they can provide either masked production data or simulated data for testing, thus hiding actual sensitive information.
Another critical part is simulating the application being worked on, which allows the development and test teams to integrate and run performance tests against the virtual environment.
The next level of quicker and quality delivery that the DevOps tools environment allows is automation. Automation integration across the toolchain removes the process from heavy and lengthy scripts, minimizing the chances of exposing sensitive data.

The usage of synthetic or masked data facilitates collaboration among Dev and Ops teams to work on lifelike data without compromising sensitive information. Such methods, supported by effective DevOps practices, can address the government sector’s primary concern of security and transparency in DevOps implementation.

Useful Link: DevOps Adoption and Transformation: Approach, Best Practices and Business Benefits!

Other Critical Challenges That the Government Sector Faces in Implementing DevOps Include the Following:

Approval times associated with the operation
Top-level management support
Less dependency on Return on Investment (ROI)
Stringent information security policies
Internal coordination and collaboration
Adaptability to change

DevOps Strikes the Balance Between Speed and Quality

There might be a misconception that quicker delivery of services would sometimes compromise quality. That’s not the case with DevOps principles. Here, two teams that are key to the final product work collaboratively with a clear understanding of each other’s workflows, unlike in the traditional approach where a single change threatens the entire project.

While maintaining faster deliveries, DevOps also ensures quality by allowing solutions like automation, thus reducing manual errors by automating core deployment and development functions.

This is another major factor that adds value in the form of DevOps for many government agencies, helping them produce better end-products as part of their public services.

Digital Governance, A Growing Trend in the US Federal Sector

Digital transformation has changed the way industries operate and further instigated government agencies to look into technology deployment to improve their public services.

Flexibility, cost-savings, collaboration, and the need to minimize manual processes to save time have influenced governments worldwide, especially in developed countries.

Eventually, few governments have begun deploying new DevOps technologies, even in the developing world, and more are in the offing.

A recent Insight session organized by OpenGov-Asia, an initiative promoting ICT transformation in the Asia-Pacific public sector, saw senior technology leaders from government agencies pitching for advanced technology inclusion for better governance.

As part of the discussions, a strong pitch was made for the deployment of trending technology services such as Big Data Analytics, Internet of Things (IoT), AI, and DevOps as a means to achieve effective governance across various areas such as healthcare, defense, transportation, financial services, innovative city development, and civic management.

Deployment of DevOps practices was listed among keyways, such as a data-driven culture and agile and lean methods, for successfully using data to address key business challenges.

Eligibility to DevOps Adoption

A Federal agency’s eligibility or ability to adopt DevOps can be assessed by the following factors:

Inclusion of members from multiple disciplines across technical teams
Developers access to production-equivalent development environments
Facility to move applications between environments with changes to their environment variables
Application’s ability to work on a self-service basis
Availability of Platform-as-Service (PaaS) services
Quick turn-around time right from request submission to delivery of all components

DevOps can be a good solution for many government agencies striving to serve the public with faster and more effective services powered by new-age digital tools and advanced technologies, provided the requirements above are met.

Key Takeaways:

The US federal government sector continues to lag in its adoption of DevOps, but the understanding and appreciation of the benefits it can bring are now widely recognized.
The challenge for IT teams in the sector is to overcome the DevOps security challenges to maintain the upward adoption trend.
Partnering with DevOps Service Providers like Veritis can help complete the adoption journey.

Advantages of Using a DevOps Approach

1) Improved Client Experience

By assisting businesses in increasing deployment frequency by 200 times, decreasing downtime by 24 times, and reducing change failure rates by three times, DevOps strategy can significantly improve customer experience. Furthermore, businesses can leverage DevOps to automate their entire delivery pipeline, ensuring the reliability and stability of applications after each new release. This eliminates labor-intensive, inefficient, and error-prone manual processes. Any application that runs without a hitch enables businesses to provide a great customer experience, boosting sales and profits.

2) Faster Deployment

Through its automation principles, continuous delivery, and quick feedback, the DevOps adoption approach can assist organizations in driving a quicker and more effective software development process. As a result, organizations can quickly implement new processes, systems, and applications, accelerating deployment. In addition, organizations can achieve their goals thanks to DevOps because when staff members collaborate, development and deployment tasks take less time to complete.

3) Rapid Collaboration

DevOps also fosters a fast-paced, continuous feedback culture, ensuring prompt resolution of all technical issues. It fosters cross-team cooperation, communication, and integration among geographically dispersed teams, significantly increasing business agility. It enables various teams, like development and operations, to comprehend one another’s workflow. The team is accountable for the quality and timeliness of the deliverables.

4) Less Time Between Software Releases

A DevOps adoption strategy can significantly help organizations promote quicker software release cycles. As progress is incremental and less disruptive to system stability, shorter software release cycles assist organizations in managing planning and risk while enabling them to respond better to changing customer needs.

5) The Concept of Silos is Outdated

Due to shifting market dynamics, development teams must overcome their inter-departmental silos. DevOps will ensure that the siloed approach of the past is history because it encourages increased interaction between developers and operations personnel, significantly increasing team transparency.
DevOps can overcome the usual IT barriers and drive the newer, more organized processes while eradicating the older, linear ones. Working in silos has generally been observed to lead to a lot of resentment and misunderstanding among various teams, with little transparency on either side. DevOps addresses such issues and also streamlines the execution of projects using an agile methodology.

Cross-Sector Impact: DevOps for Government and Energy Sectors

Just as Veritis enabled a leading oil & gas service provider to streamline enterprise IT management through DevOps, we’ve also delivered similar success in the public sector. Our tailored DevOps implementation for a government organization highlights how automation, collaboration, and continuous delivery can power digital transformation across vastly different industries.

Explore the Success Story: DevOps for IT-Driven Solutions in the Government Sector

Conclusion

DevOps’ ultimate objective is to integrate Dev and Ops seamlessly, but this is easier said than done. As a result, many organizations, including private and public agencies, struggle to complete the entire adoption journey—from a single application to the enterprise level.

Challenges and complexities vary at every stage, bogging down even the most promising efforts to scale the products and services through the entire scope of DevOps adoption. The bottom line: you need a holistic approach to realize DevOps success. This is where Veritis’ services prove indispensable.

Veritis, a Stevie Award winner for DevOps consulting services, caters to clients’ technology needs across all sectors. Whether you are a federal agency or a private enterprise, we have DevOps solutions customized to your specific business requirements.

Our DevOps experts help you build a comprehensive strategy that guides your business through DevOps adoption and transformation from application to enterprise. Contact us, and let us help you imbibe the new collaborative approach across your business processes.

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Accelerating DevOps Adoption in Government Sector!