DevOps Services for Analytics Industry

Client Information

The client is a leading analytics company offering analytical tools, software systems, insights and other related services for risk assessments related to natural and humanmade calamities, finance, automobile and employee hiring. For more than 40 years, the client has been providing state-of-the-art solutions to customers in about 30 countries.

Client Requirements

As part of the project, the client required IT infrastructure and application support. The project’s scope included installing the Linux and Windows Operating system and using Puppet, Bamboo, Octopus, Nginx, Cassandra service, RabbitMQ, New Relic, Splunk, and VMware and WSO2 Middleware Infra.

Challenges Faced by the Client

1) Complex IT Infrastructure Management

The client needed comprehensive IT infrastructure and application support, spanning Linux and Windows operating systems. Managing this multi-platform environment with various tools and technologies posed a challenge in ensuring consistent performance and reliability.

2) Integration of Multiple Tools and Technologies

The client required the integration of a wide array of tools, including Puppet for configuration management, Bamboo and Octopus for CI/CD, Nginx+ for load balancing, and WSO2 as a critical data injector and analysis tool. Ensuring smooth interoperability between these tools was essential for maintaining application and infrastructure performance.

3) WSO2 Implementation and Support

One key challenge was effectively managing WSO2, which played a critical role in the client’s infrastructure. Veritis had to ensure that WSO2 operated seamlessly as a data injector and analyst within the database servers while addressing any integration and performance issues.

4) Monitoring and Troubleshooting Complex Systems

The client’s infrastructure required continuous monitoring to ensure smooth operations and prevent data loss. Efficiently using monitoring tools like New Relic and Splunk for real-time tracking and troubleshooting application stats was a significant challenge, particularly in maintaining zero data loss.

Solutions Provided by Veritis

1) Efficient IT Infrastructure Management

Veritis provided comprehensive support for managing the Linux and Windows environments, ensuring consistent platform performance. The use of Puppet for configuration management helped streamline infrastructure operations and improve overall system reliability.

2) Seamless Integration of DevOps Tools

Veritis integrated multiple tools, such as Bamboo, Octopus, Nginx+, and WSO2, to create a robust DevOps pipeline. This setup enabled efficient CI/CD workflows and load balancing, ensuring seamless operation and enhanced client productivity.

3) WSO2 Management and Application Support

Veritis provided expert support for the WSO2 tool, ensuring it operated smoothly as part of the client’s data infrastructure. By developing queues using Eclipse for WSO2 ESB projects and providing on-call support, Veritis ensured continuous and reliable performance.

4) Real-Time Monitoring and Troubleshooting

Veritis used New Relic for application monitoring and Splunk as a real-time logging tool to track and resolve issues. These tools allowed for proactive infrastructure performance monitoring, reduced troubleshooting time, and ensured zero data loss throughout the project.

Veritis Approach

Veritis team of experts helped the client by offering DevOps services for the IT infrastructure services and application maintenance along with the introduction of timely deployments and troubleshooting with ‘zero’ loss of data.

Key Responsibilities Held

The following were the critical responsibilities held as part of the project:

• Maintained the Linux servers (6.x and 7.x)
• Managed the infrastructure with Configuration management tool PUPPET
• Created CICD workflow with Bamboo and Octopus
• Developed Queues using Eclipse for WSO2 ESB projects
• Provided Application support for WSO2 tool
• Used Nginx+ as a load balancer and helping in troubleshooting issues if any
• Monitored the application stats using New Relic
• Used Splunk as a logging tool to provide logs for Developers and team
• Provided On-call Support

Environments Used

Redhat Linux(6.x and 7.x), Puppet, Bamboo, Octopus, Bitbucket, Cassandra, Wso2, Nginx plus, New Relic, Splunk, SVN

Value Delivered

Veritis DevOps services enabled smooth functionality throughout the framework and flawless application usage. The project has helped reduced the TAT times for tasks and enabled the provision of quality services to end-users.