Client Information
The client is one of the leading retail supplier of agriculture products. It supplies fresh quality fruits & vegetables and ready-to-eat food to the food industry. With experience of more than two centuries, the company services close to 80 countries and has been promoting quality farming practices in the agricultural industry since three decades.
Client Requirements
The client needed to enhance their infrastructure capacity and implement automated management to avoid the hassles of constant monitoring and resources management. This upgrade was essential to fuel business continuity and maintain brand reputation.
Veritis Approach
Veritis team of experts provided the client with Remote Infrastructure Management Services (RIMS) for their Solaris and Linux Servers. Throughout the project, Veritis personnel constantly monitored infrastructure performance to fix any functionality errors and ensure smooth business operations.
Challenges Faced by the Client
1) Need for Enhanced Infrastructure Capacity
The client’s existing infrastructure was reaching its capacity limits, hindering their ability to host new applications and store increasing volumes of data. This constraint posed a risk to business continuity and growth, necessitating an upgrade to expand infrastructure capacity and support future demands.
2) Manual Management and Monitoring Burden
Constant manual monitoring and management of the infrastructure were becoming increasingly burdensome for the client. The existing system required significant time and resources to oversee performance and handle routine maintenance tasks, diverting focus from core business activities and impacting operational efficiency.
3) Technical Integration Challenges
Building a robust infrastructure framework tailored to the client’s needs presented several technical challenges. The integration of different systems and APIs with the operating environment, such as Solaris and Linux servers, needed careful handling to ensure all applications functioned seamlessly without errors.
4) Ensuring Smooth Transition and Minimized Downtime
The client required a smooth transition to the enhanced infrastructure with minimal disruption to ongoing operations. Any downtime during the upgrade process could impact service delivery and customer satisfaction, necessitating careful planning and execution to maintain business continuity.
Solutions Provided by Veritis
1) Infrastructure Capacity Expansion
Veritis provided the client with Remote Infrastructure Management Services (RIMS) to enhance infrastructure capacity. By upgrading the client’s Solaris and Linux servers and optimizing storage solutions, Veritis enabled the client to host more applications and efficiently manage growing data volumes, supporting business growth and continuity.
2) Automated Infrastructure Management
To alleviate the burden of manual monitoring, Veritis implemented automated infrastructure management tools. These tools enabled continuous performance monitoring and automated incident response, reducing the need for constant oversight and freeing up resources for strategic business initiatives.
3) Customized Technical Integration and Error Resolution
Veritis experts carefully designed and built an infrastructure framework tailored to the client’s specific needs. The team addressed technical challenges related to system integration and API compatibility, ensuring all applications were aligned with the functionalities of the Solaris and Linux operating systems for optimal performance.
4) Seamless Implementation with Continuous Monitoring
Throughout the upgrade process, Veritis maintained constant monitoring of IT infrastructure performance to promptly address any issues and minimize downtime. Regular meetings and close collaboration with client teams ensured a smooth transition to the enhanced infrastructure, maintaining uninterrupted business operations and service quality.
Key Responsibilities Held
Following are the key responsibilities held:
- Monitoring IT infrastructure performance during and post-project execution
- Providing SLAs, monitoring incident levels and preparing feedback reports for successful implementation
- Resolving production issues
- Holding daily meetings to discuss progress and check with any issues faced by the team
- Collaborating with client teams to identify infrastructure-related problems and understand how each team functions
Environments Used
Red Hat Linux, Solaris, VMware, Chef Tools, Service Monitoring Tools, Private and Public cloud computing services, AWS, CS Modules and Blade Logic.
Value Delivered
The client now has enhanced infrastructure with more space for hosting applications and storing data. Additionally, it does not have to constantly oversee system performance and manage multiple monitoring tools. With Veritis IT Infrastructure and RIMS services, the client now practices centralized monitoring and has a simple infrastructure monitoring interface in place.
