Client Profile
The client is a global technology company that is involved in manufacturing a wide range of hardware products and computer software. The company has been consistently ranked among the world’s most valuable brands.
Key Requirement
The client required site reliability engineering services to support and automate their private cloud.
Challenges
1) Scaling Private Cloud Infrastructure
The client’s private cloud supported over 500 development teams, each with unique infrastructure and application needs. Managing the provisioning of servers and web applications at this scale while ensuring optimal performance and resource allocation posed a significant challenge for the client’s IT operations.
2) Automating Infrastructure Management
With a vast and complex infrastructure, manually managing routine tasks like application deployment and server provisioning, patching, and monitoring was time-consuming and prone to errors. The lack of automation increased operational overhead and reduced the efficiency of managing the private cloud environment.
3) Monitoring and Troubleshooting Complex Systems
Ensuring system reliability across such a large and diverse environment required continuous monitoring and troubleshooting. Identifying potential issues before they affected developer teams and efficiently resolving them was crucial for maintaining smooth operations.
4) Managing Application Performance
Monitoring the status and performance of numerous applications deployed across the cloud was a challenge. Any downtime or degradation in performance could affect the productivity of multiple development teams, making real-time monitoring and prompt response essential.
Solutions
1) Automated Provisioning with Puppet
Veritis implemented a “cookbook approach” using Puppet to automate the provisioning of servers and web applications for the client’s private cloud. This allowed the rapid deployment of necessary infrastructure, reducing the time required to spin up new servers and ensuring consistent configurations across the environment.
2) Private Cloud Automation and Management
To address the challenge of manual infrastructure management, Veritis automated key operational tasks such as patching, scheduling alerts, and monitoring. By integrating automation into the client’s private cloud, the team improved overall efficiency and reduced the likelihood of human error.
3) Real-Time Monitoring and Troubleshooting with Splunk
Veritis used Splunk to monitor the status of applications and infrastructure in real-time. This enabled proactive troubleshooting, ensuring that potential issues were identified and addressed before they could impact the development teams. Regular log monitoring further ensured system health and reliability.
4) Enhanced Application Performance Management
Continuous application performance monitoring allowed Veritis to respond swiftly to issues, ensuring that applications remained available and responsive. Combining automated alerts and efficient troubleshooting processes ensured the client’s development teams could work without interruptions, boosting overall productivity.
Veritis Approach
The client has a private cloud supporting 500+ development teams. They required the services of Veritis site reliability engineers to provision developer requirements and spin up servers and web applications.
Our team of experts adopted the cookbook approach to developing and deploying modules using Puppet. Application status was monitored regularly using Splunk.
The Veritis team also carried out log monitoring, troubleshooting, patching, monitoring, and scheduling alerts.
Benefits to Client
The client derived multiple benefits from the association with Veritis, including private cloud automation, infrastructure support, application monitoring, and increased productivity, efficiency, and agility.
Environment / Technologies / Tools
Puppet, Splunk
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