Know How Managed IT Services are Changing in the IT Landscape

If you have a strong IT department full of talented and creative whizzes who can do wonders with codes, would the best utilization of their time be to maintain or fix run-of-the-mill glitches? By breaking free from this cycle, you would be surprised to know that an IT team can be a revenue churner through innovation, expertise, and brainpower.

Transitioning from the 90’s break/fix system

To remedy this, organizations can now outsource their IT systems to external providers to manage daily IT processes, overall security, and infrastructure. The managed IT Services Delivery model is a great way to address day-to-day maintenance issues and improve business operations while leaving ample time for the organization to focus on its core issues and development path.

Through this model, IT Managed Service Providers (MSPs) can manage a business’s daily IT processes from a remote location via the Cloud. From network monitoring to combating cybersecurity threats, MSPs offer a range of packages that can be customized to meet business needs. Remote monitoring and management (RMM) ensures systems stay secure and functional without on-site intervention.

What makes Managed IT Services a popular choice?

Stay on top of your game. Hiring a managed IT service providers provides expert IT staff without the need to invest in hiring or training resources.
Keeping it central – An organization can run the servers and applications centrally from a managed data center, ensuring higher employee performance and access to virtual services.
Strategy-ready—Managed services make it easy to think in advance, as the MSP offers advice on any new infrastructure required, upgrades to be made, and systems to combat viruses and crashes.
Outsourced team—Another benefit of managed services is complete access to a fully up-and-running IT department. It comprises an IT manager and a virtual CIO who develops a game plan and roadmap to determine how the IT wing complements your organization.

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Things to consider while leveraging Managed IT Services

While making a move to a managed services arrangement, here are a few things to keep at the top of your mind:

Accountability – The prime reason to opt for Managed IT Services is to improve operational efficiency and minimize the IT issues that hamper your organization’s progress. Ensure that MSPs are accountable and consistently deliver improvements. A great idea to track progress would be asking for regular reports and analytics to understand how their work is bringing about change and causing progress.
Track record – Before signing a contract with an MSP, it’s essential to run a background check to ensure they can deliver quality outcomes and offer proactive services. Check their references, learn about their clients, and find out about their experience with these companies.
Pricing – Choose an MSP that offers flexible pricing options and transparency in dealings. Whether implementing or migrating applications, choose an MSP that offers end-to-end services in customized packages. Many managed IT services companies offer cost-saving solutions for medium-sized businesses.

How to choose the right MSP?

Did you know the managed service providers market will be worth USD 257.84 billion by 2020? Suppose you’re contemplating finding the right MSP after considering the pros and cons of Managed IT Services. In that case, it is crucial to consider the MSP model’s size and decide upon the appropriate pricing model.

Here are a few types of MSPs you could opt for:

Low-Level—These service providers offer minimal services, ranging from managing the client’s network infrastructure via an IP network to collecting data from the client’s site through a physical server. These MSPs generally cater to organizations with a small employee strength of 50 to 300.
Mid-Level –These MSPs offer a broader set of services, including software installation, upgrades, patching, and handling of broad aspects of the client’s network. These providers target Fortune 500 or 1000 companies.
High Level—The most high-end service providers offer the entire gamut of IT services and are responsible for the overall health and functioning of IT processes and workflows.

Pick a Pricing Model

Here are some of the standard pricing models offered by MSPs:

Per User: Best suitable for companies where employees work on numerous devices
Per Device: Works well for companies that are interested in a flat fee per each device the MSP supports
Tiered: Subscription fee is compiled based on the bundles/certain services covered under a package
Value: Pricing is determined on the basis that a single fee is applicable for managed services offered to the organization
A La Carte: Clients/organizations can pick a variety of services offered by MSP and club them as one package, which is priced accordingly

Useful Link: Why Managed Services? A Glance At Emergence, Present And Future!

Managed Services Engagement Model

When you are ready to select a qualified MSP for your business, you must sign a service agreement with the provider. This is where a Service Level Agreement (SLA) comes into play—it captures the client’s specifications and requirements, manages the level of services provided, and mentions the pricing structure.

Here are a few MSP Engagement Models which are available and commonly used:

Hybrid Support Model: This model employs a ‘mix-and-match’ approach, combining various services to meet the organization’s specific requirements. For example, a managed IT services client could probably need both application support and development work. These support teams could be split between offshore and on-site.
Managed Service Model—This model attributes the highest roles and responsibilities to MSPs in the organization’s IT infrastructure. Hence, the organization can feature few or no IT resources in this model, and the MSP is solely responsible for all the services.
Application Support Model—This model provides technical services to resolve application issues and offers either basic help desk support or in-depth technical assistance. It could also extend to staff augmentation services, which involve adding on-site IT staff based solely on the technical expertise or skill set needed, and pay calculated by the hours worked.
Flexible Model—Suitable for small businesses, this model offers a package that involves selecting a smaller IT support aspect at reasonable rates. It doesn’t feature any dedicated resources for issue resolution. The pricing model offers support based on a fixed number of hours per month or year.

Useful Link: How Managed IT Services Help Industries ‘Scale-up’ Performance?

Being Futuristic Through Managed Services

While companies prepare for long-term success by charting a roadmap and sound vision, the question arises: How can they safeguard their future business prospects through managed services?

1) Staying at the top of tech and market trends

Managed IT service providers (MSPs) must continuously stay updated on technology trends. They must also plan the software they will use now and in the future, as they offer high-grade project management support and outsourcing models for large organizations.

Since MSPs are also prepared to handle multiple time zones, they must stay informed about the various technologies used worldwide.

2) Knowing the services with the highest value added

To be future-ready, MSPs must identify services that are consistently in demand by clients and offer the most value-added. Since big data and analytics are the future of businesses, MSPs should develop technical expertise in their areas to help clients collate and analyze their data for apt business insights.

3) The right methodology

Organizations should focus on quality and improvement methodologies to enhance the MSP business model. This approach can help MSPs set quality improvement goals, establish values and a culture based on quality, analyze data, communicate outcomes, and enhance risk management.

Pros and Cons – Managed Services Engagement Model

Pros

Perhaps the most significant advantage of the Managed Services Engagement Model is its flexibility in offering solutions and service packages. Organizations can use support tiers for addressing small to high-level issues and make strategic system changes.

Organizations can select suitable packages to meet their goals and business requirements through the various engagement models.

Cons

Perhaps this model’s two most significant challenges are Project Management and overall pricing control. Therefore, organizations must balance time, cost, and objectives while leveraging the engagement model.

Case Study: Streamlining IT Infrastructure for the Mining Industry

A well-established mining company, committed to continuous improvement, partnered with Veritis to modernize its IT infrastructure and streamline server provisioning through managed services, aiming to boost efficiency and reduce operational complexity.

Challenge:

The company faced recurring delays in server provisioning and struggled with a fragmented infrastructure that hindered operational performance. Manual processes and limited in-house support slowed down scalability and increased downtime risks.

Solution:

Veritis’ managed IT solution, which focused on seamless server provisioning, infrastructure optimization, and ongoing support, brought significant benefits. By automating provisioning and standardizing IT operations, the company experienced faster deployments and consistent system performance.

Results:

Faster Server Deployment: Automation significantly reduced setup time and resource usage.
Stable IT Environment: Improved reliability and reduced downtime across operations.
Efficient Scaling: A scalable infrastructure capable of adapting to future business growth.

This case study highlights how managed services can transform traditional IT operations—bringing speed, stability, and scalability to industries like mining.

Read the full success story: IT Infrastructure in Mining Industry – Ease Business with Seamless Server Provisioning

Veritis: Your Trusted Partner for Managed IT Services in Texas

Veritis is a leading North American IT infrastructure services provider, offering over 20 years of expertise in delivering high-quality, end-to-end technology solutions. With a proven track record of 100% client satisfaction and 100% quality assurance, Veritis has become a trusted name across various industries, including BFSI, government, healthcare, manufacturing, and retail.

Our team includes experts certified in AWS, Azure, and GCP, enabling us to deliver robust, secure, and scalable cloud solutions. As a strategic partner of Harshi Corp and AWS, we bring enterprise-grade capabilities and a future-ready mindset to every engagement.

Specializing in managed IT services in Texas, we offer comprehensive solutions that cover infrastructure management, IT security, system maintenance, and application lifecycle support. We aim to help businesses reduce operational costs, maximize uptime, and enhance their overall IT strategy with precision and efficiency.

Whether you’re looking to migrate to the cloud, modernize your IT operations, or secure your digital assets, Veritis offers the experience and certifications to support your transformation journey, with unmatched quality and commitment.

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Know How Managed IT Services are Changing the IT Landscape