Selecting a Managed Service Provider (MSP) requires a clear understanding of organizational needs and expectations. It also requires evidence based evaluations of potential providers, focusing on security posture, performance metrics, and a defined service scope.
Managing multiple cloud portfolios has become increasingly tedious. Although companies previously managed their portfolios without external assistance, this is no longer the case, as cloud computing has advanced significantly over the past decade.
Cloud technologies are evolving rapidly, with new features being added almost every fortnight. Although the tech stays relevant with new features, it can become arduous for clients to navigate the massive cloud.
This is where IT managed services providers have chipped in. Why Managed Services? Managed IT services are now a lucrative area, as clients have a plethora of needs to optimize across their preferred cloud technologies.
However, today’s fast paced world demands the right choice when selecting IT managed service providers (MSPs).
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Also Read: Why Managed Services? A Glance At Emergence, Present And Future!
What Criteria Should You Consider Before Choosing an MSP?
So, how do you make the right choice? Isn’t that a vexing question? It’s understandable, after all, the company’s future may hinge on selecting the right MSP. Choosing among various managed IT service providers can be overwhelming. To make things simpler for everyone, we have listed the key criteria that will help you decide on the right partner for your managed IT services:
1) Flexibility
When migrating to the cloud, you enter an ironclad agreement with the MSP on what to do. However, after the migration, you often want to integrate other features. Because this is beyond the MSP’s purview, it can lead to extra costs and wasted effort. So, instead, educate yourself on what you can integrate with the cloud. This is only possible when the MSP has the diligence to educate you and go the extra mile.
For instance, Veritis took on a client who didn’t know how to leverage Kubernetes and needed it integrated with their existing infrastructure. Given their unique requirements, which would have been pricey on Windows infrastructure, the in house experts built a cost effective but reliable solution on the Linux ecosystem. This flexibility is what clients should look for in an MSP, since requirements are not always set in stone.
2) Security
Security should not be compromised. When approaching the MSP, ensure they understand that security is a priority. Make it clear that the MSP should not divulge any confidential data or anything that could threaten its stability. An MSP is good in this area if it has a strong track record of client security and confidentiality.
Additionally, an MSP is beneficial when it has native security and fail safe protocols to protect the cloud ecosystem from internal and external threats. The MSP’s proposed security strategies should also align with your compliance policies. Security posture should be the highest priority, requiring tangible proof of controls.
3) Hybrid and Multi Cloud Support
Gone are the days when clients relied on a single public cloud setup. The world’s expanding needs have paved the way for hybrid and multi cloud environments. Although the idea of having the best of all worlds is enticing, managing multiple clouds isn’t easy, it requires solid expertise across all major platforms. While some organizations choose to work with multiple MSPs, coordinating with them can become cumbersome. Instead, it’s more efficient to choose a single MSP with deep experience across all three dominant clouds.
Whether it’s AWS, Azure, or Google Cloud, the MSP should be agile enough to tailor its managed services to meet diverse client needs. This helps reduce the coordination and communication challenges often encountered with hybrid or multi cloud strategies. If hiring multiple MSPs becomes a necessity, it’s crucial to understand each provider’s managed services offerings and support capabilities, allowing for a well informed decision that aligns with your goals.
4) Assess the MSP’s Performance
Talent and knowledge are never wasted. If the MSP has the caliber, the company must have performed well over the years and should have the potential to keep growing. If the MSP shows promise of improvement, that would only mean the company will add more skills as it grows. You can also reach this decision by reviewing their roadmap. This will help you understand how they plan to proceed. Demand evidence of capabilities, evaluate performance metrics rather than marketing claims. Back SLAs with actual performance data, and include financial penalties for non compliance.
5) Exit Strategy
A good MSP will have an exit strategy planned and in place. Given the many variables and unique client needs, there is no guarantee the first MSP will be the best choice. One should keep that in mind and recognize the need for an exit strategy.
This approach should not be confused with having a foot out the door. One must be pragmatic enough to realize that maintaining a cloud infrastructure is a business transaction, not a relationship. So, when evaluating managed IT providers, look for one with a clear and unified exit strategy. This will ensure a smooth transition if needed and should be finalized only after thorough due diligence.
Also Read: How Application Managed Services Help?
Case Study: IT Infrastructure Support for a Leading Telecom Service Provider
A prominent telecom service provider partnered with Veritis to strengthen its IT infrastructure through reliable, scalable, and expert managed services, ensuring smooth operations in a fast paced, high demand environment.
Challenge:
The client faced challenges such as frequent system disruptions during peak hours and limited in house capacity to manage a growing IT footprint. The lack of proactive monitoring and infrastructure support made it difficult to maintain service reliability and meet customer expectations.
Solution:
To address the client’s specific challenges, Veritis developed a fully customized infrastructure support approach. This included stabilizing network operations, implementing real time system monitoring, and continually fine tuning performance to optimize efficiency. Built to telecom grade standards, the solution prioritized maximum uptime and rapid responsiveness, reflecting a deep understanding of the client’s industry and expectations.
Results:
- Reliable Operations: Enhanced system stability and reduced unplanned downtime.
- Expert Oversight: Proactive issue resolution through dedicated managed support.
- Scalable Infrastructure: Flexible IT environment capable of supporting future service expansion.
This case study highlights the importance of selecting an MSP with deep industry knowledge, proactive capabilities, and scalable support, as these are key to long term success. Veritis’ services not only address immediate challenges but also provide a foundation for future growth and success.
Read the full success story: IT Infrastructure Support to Telecom Service Provider.
Capping Off the Selection Process
In today’s world, finding the right person for the job is complex. This is due to various reasons. But your search ends at Veritis, a trusted managed IT infrastructure services provider that has offered managed IT services in Texas for over 20 years. With a strong industry presence, we create adaptable, dependable solutions for clients ranging from Fortune 500 companies to growing businesses, tailored to their unique needs and business goals.
Backed by 100% quality assurance and a track record of 100% client satisfaction, Veritis stands out with a team of AWS, Azure, and GCP certified consultants. We are also trusted partners of prominent tech leaders, such as HashiCorp and AWS, which equip us with the tools and insights to deliver cutting edge solutions.
With deep expertise across AWS, Azure, and Google Cloud, we help organizations of all sizes navigate their infrastructure needs. Collaborate with Veritis and walk away with a future ready solution tailored to help your business thrive.